Shipping policy

 

How long will delivery take?

Orders sent to most parts of the UK are received within seven days, and often much sooner. Deliveries to the further reaches of the British Isles may take around fourteen days, and international deliveries may take longer.

How much does delivery cost?

For orders delivered in the UK and under £40 we charge £3 for delivery, and for orders over £40 delivery is FREE. We have to charge for delivery so that we can spend more money on life saving research.

How can I get free delivery?

Orders over £40 automatically get free delivery. If your order doesn't total £40 or more you could add more items to the Shopping Bag page to increase the value of your order to £40, and help fund our life saving research.

Which delivery service do you use?

We dispatch all UK orders with Evri.

Can I have my order delivered overseas?

All items are only available within the UK.

Can I collect my order?

You can collect your order free of charge from our Donation Centre in Harrogate. We also hope to offer collection from our shops in due course, but this is currently unavailable.

What do I do if my order is late?

We generally allow 14 days for delivery as if your order is being delivered to the far reaches of Scotland it will take longer than an order going to the Midlands. If your order hasn't been delivered within 14 days please email ecommerce@ycr.org.uk or call 01423 877233 (9am and 5pm, Monday to Friday) and we will investigate or send a replacement.

What do I do if I've received the wrong order?

If you have received the wrong order, firstly we apologise for the error. Please email ecommerce@ycr.org.uk or call 01423 877233 (9am and 5pm, Monday to Friday) as soon as possible so we can send you the correct order.